
Forward thinking companies are beginning to think about the employee experience. After all, it is the employees that create the customer experience, right?
How to engage employees is one of the most critical topics in business literature. When Gallup calculates the economic value of a highly engaged workforce, we all want to know how to do it. However, after reading an article by By Todd Nordstrom, I wonder if we are asking the wrong question. Todd states: Engagement…