In a well-written article published by Deloitte Insights (June 20, 2019) by the same title, the authors outline the value of measuring the human experience beyond that of the customer to include the workforce and stakeholders. The authors quote four Deloitte leaders: “It would be wonderful if we could have a common framework that applies…
Systems are responsible for virtually everything we see around us. DNA is a system and from it springs the very foundation of life. This article applies the power of a system to organizational leadership
We worship at the altar of personally driven leadership. My last Amazon search listed 197,000 books on leadership, virtually everyone approaching leadership as the characteristics of the individual. Annually, we spend approximately $40Billion in leadership development. Yet there is not a shred of evidence there is any measurable organizational impact. Training is disconnected from organizational…
I just read an article by By Todd Nordstrom, on questioning the value of the 40 hour work week. One part resonated strongly with my own research. Todd states: Engagement is a choice of the employee. It means they give their discretionary effort. You can’t force it…focus on providing the best employee experience possible that…
I had been invited to facilitate a lean workshop with a large state agency. The division had been hammered during the recession with massive layoffs, forced retirements, huge loss of institutional knowledge but with little reduction in workload. So, for four days I met with 18 front line managers and workers to document their processes,…
the US Military is widely recognized as the absolute best in developing leaders. In this post, I relate an interview with a 4-star general as he explained to me how the US Army trains and develops leaders.