Private organizations have much they could learn from the military. Everyday, the armed forces take ordinary young men and women and turn them into leaders. It is a routine and we can all learn much by their process and example.
Forward thinking companies are beginning to think about the employee experience. After all, it is the employees that create the customer experience, right?
Are leaders born or are they made? According to General Jim Mattis, legendary General of the US Marine Corps, they are taught. This according to his recent book, Call Sign Chaos, Learning to Lead
Too often lean is understood as a technique to improve processes. We ignore the other side of the Lean equation. The Lean Management System, which is a system of leadership. For example, I had been invited to facilitate a lean workshop with a large state agency. The division had been hammered during the recession with…